Frequently asked questions

Our analysis uses comparable property sales, neighbourhood patterns, and historical band data to produce a recommendation tier. This is guidance only (not a guarantee of appeal outcomes). Only the relevant authority can confirm an official band decision.

If an appeal is not accepted, you may be able to request a further review (including a tribunal where applicable). We provide guidance on the process, but it can take additional time and may involve extra steps depending on the authority.

Typically 8-12 weeks from submission to decision. This includes initial council review (4-6 weeks), your response period (2 weeks), and their final decision (2-4 weeks). Tribunal appeals take significantly longer (6-12 months).

No legal representation is required for council tax band appeals. Our reports provide evidence summaries and practical structure you can use. Some people choose to involve a surveyor for complex cases, but many challenges can be submitted without professional representation.

Appealing doesn’t change your current bill while it’s being reviewed. If an authority changes the band, any adjustment or backdating depends on their rules and the evidence provided.

We analyze comparable property sales, neighbourhood band distributions, property characteristics, and historic band data. Data is drawn from publicly available sources and property databases, and availability can vary by location.

Yes. We use industry-standard encryption for all data. We never share your information with third parties without consent. See our Privacy Policy for complete details.

Refunds may be available within 14 days in limited circumstances (for example, if the service was not delivered as promised, or if technical issues prevented access). See our Terms & Conditions for the full refund policy.

You can appeal again if new evidence emerges (e.g., significant property improvements). However, consecutive appeals on the same property are typically restricted to once every 2 years.

Councils review appeals based on official valuation criteria and the evidence provided. Our reports are designed to help you organise relevant evidence, but outcomes depend on the authority’s assessment.