Privacy Policy

1. Who We Are

MyCouncilTaxCheck ("we", "our", "us") operates the website mycounciltaxcheck.co.uk (the "Service").

We are committed to protecting your privacy under UK and EU data protection laws.

2. Information We Collect

Personal Information

When you use our Service, we may collect:

• Contact Information: Name, email address, phone number
• Property Information: Postcode, property address
• Account Information: Username, password (encrypted)
• Payment Information: Billing address (processed by payment processors)
• Technical Information: IP address, browser type, device information

Automatically Collected Information

We use cookies and similar tracking technologies to collect:

• Pages visited and time spent
• Referring website
• Error logs and performance data
• User interaction data

3. How We Use Your Information

We use your personal information for the following purposes:

4. Data Sharing & Disclosure

We may share your information with:

Service Providers

• Payment Processors: Payment processing
• Email Services: Email delivery
• MongoDB Atlas: Database hosting
• Google Analytics: Website analytics (anonymized data)

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or asset sale, your personal data may be transferred.

5. Data Retention

We retain your personal information only for as long as necessary:

• Account data: Until you request deletion (maximum 7 years for tax records)
• Payment records: 7 years for accounting purposes
• Paid analysis reports: 180 days from generation, then automatically and permanently deleted. Purchase and payment records are retained separately for accounting purposes. You can request earlier deletion of your report by contacting us.
• Inactive accounts: Deleted after 2 years of inactivity
• Email marketing: Until you unsubscribe

6. Your GDPR Rights

Under GDPR, you have the following rights:

7. Cookies

We use the following types of cookies:

Essential Cookies

Required for the website to function (e.g., session cookies for login).

Analytical Cookies

Help us understand how visitors use our website (Google Analytics).

Marketing Cookies

Used to track visitors across websites to display relevant ads.

8. Data Security

We implement appropriate technical and organizational measures to protect your data:

• SSL/TLS encryption for data transmission
• Password hashing using bcrypt
• Regular security audits
• Access controls and authentication
• Secure data centers with our hosting providers

9. International Data Transfers

Your information may be transferred to and processed in countries outside the UK/EEA. We ensure appropriate safeguards are in place, including:

• EU Standard Contractual Clauses
• UK International Data Transfer Agreement
• Data processing agreements with service providers

10. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

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